{"id":2580,"date":"2024-03-26T13:18:00","date_gmt":"2024-03-26T13:18:00","guid":{"rendered":"https:\/\/help.rezng.com\/docs\/documentation\/quick-guide\/telefonat-abbrechen\/"},"modified":"2024-04-15T07:56:12","modified_gmt":"2024-04-15T07:56:12","slug":"cancel-a-call","status":"publish","type":"docs","link":"https:\/\/help.rezng.com\/de\/docs\/documentation\/quick-guide\/cancel-a-call\/","title":{"rendered":"Cancel a Call"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Sometimes, the guest does not want to finish the call because of personal reasons. &nbsp;On the right hand side, you may press the button \u201eTurn away\u201c if the guest would like to stop without offer or reservation:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a38abedf3328&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a38abedf3328\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"207\" height=\"179\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call.png\" alt=\"\" class=\"wp-image-3326\" srcset=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call.png 207w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-14x12.png 14w\" sizes=\"(max-width: 207px) 100vw, 207px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">After clicking on this button, a small window appears from which you must choose the reason for the turn away without business:<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a38abedf365d&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a38abedf365d\" class=\"wp-block-image size-full wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"880\" height=\"681\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-2.png\" alt=\"\" class=\"wp-image-3329\" srcset=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-2.png 880w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-2-300x232.png 300w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-2-768x594.png 768w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-call-2-16x12.png 16w\" sizes=\"(max-width: 880px) 100vw, 880px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">These reasons are configurated inside rezNG and are customizable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reservation agents chooses the correct reason and confirms with \u201eOk\u201c. Afterwards, he gets the confirmation that the turn away was successfully done.<\/p>","protected":false},"featured_media":0,"parent":2398,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-2580","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/comments?post=2580"}],"version-history":[{"count":3,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2580\/revisions"}],"predecessor-version":[{"id":3330,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2580\/revisions\/3330"}],"up":[{"embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2398"}],"prev":[{"title":"Load Offer","link":"https:\/\/help.rezng.com\/de\/docs\/documentation\/quick-guide\/load-offer\/","href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2575"}],"wp:attachment":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/media?parent=2580"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/doc_tag?post=2580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}