{"id":2732,"date":"2024-04-01T06:56:10","date_gmt":"2024-04-01T06:56:10","guid":{"rendered":"https:\/\/help.rezng.com\/docs\/documentation\/quick-guide\/start-new-call\/"},"modified":"2024-04-15T07:37:34","modified_gmt":"2024-04-15T07:37:34","slug":"cancel-a-reservation","status":"publish","type":"docs","link":"https:\/\/help.rezng.com\/de\/docs\/documentation\/quick-guide\/cancel-a-reservation\/","title":{"rendered":"Cancel a Reservation"},"content":{"rendered":"<p class=\"wp-block-paragraph\">To find the reservation which should have been cancelled, the reservation agent has to open the Inbox and enter the guest name or the confirmation number. Afterwards, the reservation will be shown and at the end of the line, you may find the \u201eCancel\u201c button as well:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a38ac34ea1e1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a38ac34ea1e1\" class=\"wp-block-image size-large wp-lightbox-container\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"262\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1-1024x262.png\" alt=\"\" class=\"wp-image-3306\" srcset=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1-1024x262.png 1024w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1-300x77.png 300w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1-768x196.png 768w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1-18x5.png 18w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-1.png 1108w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">After you pressed the button, a window appears with several cancellation reasons.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a38ac34ea50b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a38ac34ea50b\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"501\" height=\"360\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-2.png\" alt=\"\" class=\"wp-image-3308\" srcset=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-2.png 501w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-2-300x216.png 300w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-2-18x12.png 18w\" sizes=\"(max-width: 501px) 100vw, 501px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here, you will choose the correct one or the one which fits most and confirm the cancellation with the \u201eCancel Booking\u201c button. The reservation agent has to confirm that the reservation should really be cancelled and afterwards the cancelation is confirmed:<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a38ac34ea7c4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a38ac34ea7c4\" class=\"wp-block-image size-full wp-lightbox-container\"><img decoding=\"async\" width=\"357\" height=\"179\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-3.png\" alt=\"\" class=\"wp-image-3311\" srcset=\"https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-3.png 357w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-3-300x150.png 300w, https:\/\/help.rezng.com\/wp-content\/uploads\/2024\/04\/Cancel-a-reservation-3-18x9.png 18w\" sizes=\"(max-width: 357px) 100vw, 357px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The guest and the hotel will get a cancellation confirmation in case this is configurated inside rezNG. There the cancellation number is mentioned.<\/p>","protected":false},"featured_media":0,"parent":2398,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","doc_tag":[],"class_list":["post-2732","docs","type-docs","status-publish","hentry"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/comments?post=2732"}],"version-history":[{"count":10,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2732\/revisions"}],"predecessor-version":[{"id":3314,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2732\/revisions\/3314"}],"up":[{"embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2398"}],"next":[{"title":"Load Offer","link":"https:\/\/help.rezng.com\/de\/docs\/documentation\/quick-guide\/load-offer\/","href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2575"}],"prev":[{"title":"Buchung \u00e4ndern","link":"https:\/\/help.rezng.com\/de\/docs\/documentation\/quick-guide\/modify-reservations\/","href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/docs\/2555"}],"wp:attachment":[{"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/media?parent=2732"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.rezng.com\/de\/wp-json\/wp\/v2\/doc_tag?post=2732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}