What is phoneNG and how do you use it?
phoneNG is the call centre module of rezNG that allows processing voice bookings in reservations departments of one or many hotels.
- Queries real-time availability and prices from the CRS rezNG and PMS’s;
- Easy to book multiple guest and rooms;
- Quick access to detailed availability, property and inventory information;
- Helps decrease talk time and close sales;
- Customized, dynamic greetings and conversation texts;
- Modify and cancel booking options included;
- Can continue and convert (incomplete) online bookings from bookNG booking engine (optional);
- Can issue simple offers instead of real bookings when customers are undecided;
- Simple to use, intuitive interface;
- All property information and call activity log accessible online through private account.